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Hypercompetition [Paperback] Dav...
General Motors and IBM have been battered to their cores Jack Welch, the chairman of General Electric, called the frenzied competition of the 1980s a white knuckle decade and said the 1990s would b...
Amazonia: Five Years at the Epic...
In a book that Ian Frazier has called a fascinating and sometimes hairraising morality tale from deep inside the Internet boom, James Marcus, hired by Amazoncom in 1996, when the company was so sma...
The Nordstrom Way: The Inside St...
Advance praise for The Nordstrom WayNobody does it better than Nordstrom And this is the first thorough, closeup look at its service secrets A real winner Tom Peters President The Tom Peters GroupO...
Change Without Pain: How Manager...
Outlining a positive approach to change called creative recombination, this title identifies five key elements that every company has people, structures, culture, processes, and networks It offers...
If it Aint BrokeBreak It: And Ot...
Breakit thinkers have proven that challenging conventional thinking is theonly way to stay ahead of the competition in the corporate environment of thenineties ISBN10: 0446393592 ISBN13: 978044639...
Day Trading: A Comprehensive Beg...
This guidebook provides you with all of the information that you need to get started in day trading It starts out with some of the basics of day trading and the personality traits that you need to ...
The Long Tail: Why the Future of...
What happens when the bottlenecks that stand between supply and demand in our culture go away and everything becomes available to everyone?The Long Tail is a powerful new force in our economy: the ...
Investing Online For Dummies Kra...
Expert online investing advice that you can take to the bankWant to take firm control of your investments and reach your financial goals, but baffled by the dizzying array of online tools? Start wi...
eBay For Dummies Collier, Marsha
The bestselling guide to successfully buying and selling on eBay, fully revised and updatedeBay is the worlds 1 shopping and selling site, where millions find bargains and make money with their own...
Customer Equity: Building and Ma...
Customer Equity provides a unifying framework for measuring customer value the potential profitability of each customer to the company as a financial asset and defines and shows how to implement ...
Service America: Doing Business ...
Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity ISBN10: 0870946595 I...
Coaching Knock Your Socks Off Se...
Authors Kristin Anderson and Ron Zemke provide a practical guide to the daytoday challenges that arise in training superior customer service peopleKnock your socks off service doesnt just happen It...
Integrity Service: Treat Your Cu...
Every company today recognizes the importance of good customer service and putting the customer first Why, then, do service people so often treat us as though were supposed to serve them, rather th...
Customers for Life: How to Turn ...
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his timetested advice with fresh ideas and new examples and explains how the groundbreaking Ten ...
We First: How Brands and Consume...
A social media expert with global experience with many of the worlds biggest brands including Nike, Toyota and MotorolaSimon Mainwaring offers a visionary new practice in which brands leverage soci...
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