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Service America: Doing Business in the New Economy Albrecht, Karl and Zemke, Ron
Service America: Doing Business in the New Economy Albrecht, Karl and Zemke, Ron
Service America: Doing Business in the New Economy Albrecht, Karl and Zemke, Ron
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NEW hardcover
Service America: Doing Business in the New Economy Albrecht, Karl and Zemke, Ron

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Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity ...

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SKU: 01-04-23_PHA_600F24

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Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity ISBN10: 0870946595 ISBN13: 9780870946592 Material Type: hardcover
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ISBN10:0870946595

ISBN13: 9780870946592

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