{"product_id":"whats-the-secret-to-providing-a-world-class-customer-experience","title":"What's the Secret?: To Providing a World-Class Customer Experience","description":"\u003cp\u003eWhat's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers., ISBN13: 9780470196120 ISBN10: 0470196122 Material Type: hardcover\u003c\/p\u003e","brand":"CheapBookDepot","offers":[{"title":"Default Title","offer_id":46124632047779,"sku":"TN_STR_UBD_H0000XHI","price":10.91,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/9227\/5107\/files\/61WF5lOB1lL.jpg?v=1754816409","url":"https:\/\/usedbookdepot.com\/products\/whats-the-secret-to-providing-a-world-class-customer-experience","provider":"Used Book Depot","version":"1.0","type":"link"}