{"product_id":"total-quality-management-strategies-and-techniques-proven-at-todays-most-successful-companies","title":"Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies","description":"\u003cp\u003eContains a `best of quality' perspective which demonstrates what has worked in America's most successful companies--and why. Explores the new management model not as a business theory but as a business reality. Poses hard quality questions every manager must answer to achieve profitability and customer satisfaction. Explains how any firm can benchmark the optimum systems from quality conscious companies--in every department and division. Each of the 18 chapters provides lessons from particular programs at three businesses--one manufacturing firm, one service company and one small business., ISBN13: 9780471595380 ISBN10: 0471595381 Material Type: hardcover\u003c\/p\u003e","brand":"CheapBookDepot","offers":[{"title":"Default Title","offer_id":46124630671523,"sku":"TN_STR_UBD_H0000X11","price":31.2,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/9227\/5107\/files\/51nPZJkliAL.jpg?v=1754816338","url":"https:\/\/usedbookdepot.com\/products\/total-quality-management-strategies-and-techniques-proven-at-todays-most-successful-companies","provider":"Used Book Depot","version":"1.0","type":"link"}