{"product_id":"the-customer-shouts-back","title":"The Customer Shouts Back!","description":"\u003cp\u003eThis book asserts that, in the post 9-11 economy, it's customer EMPATHY...no customer \"service\" that will win lifetime customers. This book is the result of 11 years of customer service research; combined with the careful dissection of 1,000 random complaints found on blogs and websites worldwide throughout 2003 and 2004., ISBN13: 9781598580624 ISBN10: 1598580620 Material Type: hardcover\u003c\/p\u003e","brand":"CheapBookDepot","offers":[{"title":"Default Title","offer_id":46111714410659,"sku":"A-STR_UBD_H0000QWL","price":29.19,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/9227\/5107\/files\/A1Par24H_IL.jpg?v=1754636861","url":"https:\/\/usedbookdepot.com\/products\/the-customer-shouts-back","provider":"Used Book Depot","version":"1.0","type":"link"}