{"title":"Workplace Culture","description":null,"products":[{"product_id":"singledout-howsinglesarestereotyped-stigmatized-andignored-andstilllivehappilyeverafter","title":"Singled Out: How Singles are Stereotyped, Stigmatized, and Ignored, and Still Live Happily Ever After","description":"\u003cp\u003ePeople who are single are changing the face of America. Did you know that:\u003c\/p\u003e\n\n\u003cp\u003e* More than 40 percent of the nation's adults---over 87 million people---are divorced, widowed, or have always been single.\u003cbr\u003e\n* There are more households comprised of single people living alone than of married parents and their children.\u003cbr\u003e\n* Americans now spend more of their adult years single than married.\u003cbr\u003e\nMany of today's single people have engaging jobs, homes that they own, and a network of friends. This is not the 1950s---singles can have sex without marrying, and they can raise smart, successful, and happy children. It should be a great time to be single. Yet too often single people are still asked to defend their single status by an onslaught of judgmental peers and fretful relatives.\u003c\/p\u003e\n\n\u003cp\u003eProminent people in politics, the popular press, and the intelligentsia have all taken turns peddling myths about marriage and singlehood. Marry, they promise, and you will live a long, happy, and healthy life, and you will never be lonely again.\u003c\/p\u003e\n\n\u003cp\u003eDrawing from decades of scientific research and stacks of stories from the front lines of singlehood, Bella DePaulo debunks the myths of singledom---and shows that just about everything you've heard about the benefits of getting married and the perils of staying single are grossly exaggerated or just plain wrong. Although singles are singled out for unfair treatment by the workplace, the marketplace, and the federal tax structure, they are not simply victims of this singlism. Single people really are living happily ever after.\u003c\/p\u003e\n\n\u003cp\u003eFilled with bracing bursts of truth and dazzling dashes of humor, Singled Out is a spirited and provocative read for the single, the married, and everyone in between. You will never think about singlehood or marriage the same way again.\u003c\/p\u003e\n\n\u003cp\u003eSingled Out debunks the Ten Myths of Singlehood, including:\u003c\/p\u003e\n\n\u003cp\u003eMyth #1: The Wonder of Couples: Marrieds know best.\u003c\/p\u003e\n\n\u003cp\u003eMyth #3: The Dark Aura of Singlehood: You are miserable and lonely and your life is tragic.\u003c\/p\u003e\n\n\u003cp\u003eMyth #5: Attention, Single Women: Your work won't love you back and your eggs will dry up. Also, you don't get any and you're promiscuous.\u003c\/p\u003e\n\n\u003cp\u003eMyth #6: Attention, Single Men: You are horny, slovenly, and irresponsible, and you are the scary criminals. Or you are sexy, fastidious, frivolous, and gay.\u003c\/p\u003e\n\n\u003cp\u003eMyth #7: Attention, Single Parents: Your kids are doomed.\u003c\/p\u003e\n\n\u003cp\u003eMyth #9: Poor Soul: You will grow old alone and you will die in a room by yourself where no one will find you for weeks.\u003c\/p\u003e\n\n\u003cp\u003eMyth #10: Family Values: Let's give all of the perks, benefits, gifts, and cash to couples and call it family values.\u003c\/p\u003e\n\n\u003cp\u003e\"With elegant analysis, wonderfully detailed examples, and clear and witty prose, DePaulo lays out the many, often subtle denigrations and discriminations faced by single adults in the U.S. She addresses, too, the resilience of single women and men in the face of such singlism. A must-read for all single adults, their friends and families, as well as social scientists and policy advocates.\"\u003cbr\u003e\n---E. Kay Trimberger, author of The New Single Woman, ISBN13: 9780312340810 ISBN10: 0312340818 Material Type: hardcover\u003c\/p\u003e","brand":"CheapBookDepot","offers":[{"title":"Default Title","offer_id":46107749417123,"sku":"A-STR_UBD_H000107Y","price":12.96,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/9227\/5107\/files\/51uXWm478OL.jpg?v=1754535991"},{"product_id":"corporateconfidential","title":"Corporate Confidential","description":"\u003cp\u003eCynthia Shapiro is a former Human Resources executive who's pulling back the curtain on the way that companies really work. In Corporate Confidential, she unmasks startling truths and what you can do about them, including:\u003c\/p\u003e\n\n\u003cp\u003e* There's no right to free speech in the workplace.\u003cbr\u003e\n*Age discrimination exists.\u003cbr\u003e\n* Why being too smart is not too smart.\u003cbr\u003e\n* Human Resources is not there to help you, but to protect the company from you.\u003cbr\u003e\n* And forty-five more!\u003c\/p\u003e\n\n\u003cp\u003eCynthia Shapiro pulls no punches, giving readers an inside look at a secret world of hidden agendas they would never normally see. A world of insider information and insights that can save a career!, ISBN13: 9780312337360 ISBN10: 0312337361 Material Type: paperback\u003c\/p\u003e","brand":"CheapBookDepot","offers":[{"title":"Default Title","offer_id":46107750531235,"sku":"TN_STR_UBD_H0001312","price":10.91,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/9227\/5107\/files\/71KVMidIjaL.jpg?v=1754535993"},{"product_id":"execution-the-discipline-of-getting-things-done","title":"Execution: The Discipline of Getting Things Done","description":"\u003cp\u003ebooks, ISBN13: 9781847940681 ISBN10: 1847940684 Material Type: unknown_binding\u003c\/p\u003e","brand":"CheapBookDepot","offers":[{"title":"Default Title","offer_id":46111638159523,"sku":"A_STR_H0000DVG","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/9227\/5107\/files\/61lOj1OPGhL.jpg?v=1754632907"},{"product_id":"total-engagement-how-games-and-virtual-worlds-are-changing-the-way-people-work-and-businesses-compete","title":"Total Engagement: How Games and Virtual Worlds Are Changing the Way People Work and Businesses Compete","description":"\u003cp\u003eCan the workplace be more productive by including avatars, three-dimensional environments, and participant-driven outcomes? This grounded and thought-provoking book by Byron Reeves and Leighton Read proves that it is not only possible, it is inevitable.\u003c\/p\u003e\n\n\u003cp\u003eImplementing components of multiplayer computer games in the workplace will address a host of age-old problems. Games can not only stem boredom and decrease turnover, but also enhancee collaboration and encourage creative leadership. Games require extraordinary teamwork, elaborate data analysis and strategy, recruitment and retention of top players, and quick decision making. Recreating some elements of games - such as positioning tasks within stories, creating internal economies, and implementing participant-driven communication systems - can not only boost employee engagement but overall productivity.\u003c\/p\u003e\n\n\u003cp\u003eOf course, the strong psychological power of games can have both positive and negative consequences for the workplace. That's why it's important to put them into practice correctly from the beginning - and Reeves and Read explain how by showing which good design principles are a powerful antidote to the addictive and stress-inducing potential of games.\u003c\/p\u003e\n\n\u003cp\u003eSupported by specific case studies and years of research, Total Engagement will completely change the way you view both work and play., ISBN13: 9781422146576 ISBN10: 142214657X Material Type: hardcover\u003c\/p\u003e","brand":"CheapBookDepot","offers":[{"title":"Default Title","offer_id":46112209502371,"sku":"TN_STR_H00009WZ","price":15.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/9227\/5107\/files\/51JaEO2Bg7L.jpg?v=1754647503"},{"product_id":"its-always-personal-navigating-emotion-in-the-new-workplace","title":"It's Always Personal: Navigating Emotion in the New Workplace","description":"\u003cp\u003eHow often have we heard “It’s nothing against you, it’s not personal—it’s just business”? But in fact, at work it’s never just business—it’s always personal.In this groundbreaking look at what’s really going on from 9 to 5—the crying, yelling, and bullying, as well as the friendship and laughter borne of creative collaboration—journalist and former corporate executive Anne Kreamer shows us how to get rational about our emotions, and provides the necessary new tools to flourish in an emotionally charged workplace.\u003c\/p\u003e\n\n\u003cp\u003eWith women now the majority of the workforce and the lines between office and personal life blurring as never before, the dynamics of work have shifted profoundly. It’s Always Personal combines the latest information on the intricacies of the human brain, candid stories from employees, and the surprising results of two new national surveys, reported here for the first time, which reached out to workers from all walks of life about their emotions on the job.\u003c\/p\u003e\n\n\u003cp\u003eBoth timely and crucial, It’s Always Personal also reveals\u003c\/p\u003e\n\n\u003cp\u003e• a neurological understanding of the six main emotional flashpoints: anger, fear, anxiety, empathy, joy, and crying\u003cbr\u003e\n• an exploration of why we as a society self-defeatingly regard displays of emotion in the workplace as shameful, and how the different emotional rules applied to men and women affect our modern notions of gender equality\u003cbr\u003e\n• evidence that suppressing emotions can actually have a negative impact on companies’ bottom lines\u003cbr\u003e\n• a step-by-step guide for identifying your emotional type: Spouter, Accepter, Believer, or Solver, with appropriate tactics for dealing with that style in a complex work environment\u003cbr\u003e\n• Emotion Management Toolkits that provide the means to cope with specific emotionally challenging situations\u003c\/p\u003e\n\n\u003cp\u003eAn innovative study of gender, emotion, and power, It’s Always Personal is an essential companion for everyone—managers and employees alike—navigating the often confusing and challenging realities of the contemporary workplace., ISBN13: 9781400067978 ISBN10: 1400067979 Material Type: hardcover\u003c\/p\u003e","brand":"CheapBookDepot","offers":[{"title":"Default Title","offer_id":46112239976611,"sku":"A-STR_UBD_H0000QUO","price":12.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/9227\/5107\/files\/41_ghj7Gq7L.jpg?v=1754649278"},{"product_id":"the-power-of-positive-coaching-the-mindset-and-habits-to-inspire-winning-results-and-relationships","title":"The Power of Positive Coaching: The Mindset and Habits to Inspire Winning Results and Relationships","description":"\u003cp\u003ePositive Coaching Mindset x Positive Coaching Habits = Winning Results and Relationships\u003c\/p\u003e\n\n\u003cp\u003eMost coaching books focus on skills and scripts. But without the right mindset, those skills and scripts will not yield the response and results your want from your team. When you have a positive mindset, you are able to see more opportunities for growth and improvement. Coaching is not just about investing in others―it’s about investing in yourself. When you grow, you can better help others grow.\u003c\/p\u003e\n\n\u003cp\u003eThe Power of Positive Coaching shows you how to elevate your coaching game and drive winning results and relationships. Acclaimed coaches Lee Colan, Ph.D. and Julie Davis-Colan reveal how to build a positive coaching mindset that you can use to apply the five positive coaching habits\u003c\/p\u003e\n\n\u003cp\u003eWith this book as your guide, you’ll learn how to:\u003c\/p\u003e\n\n\u003cp\u003e• Develop a more positive mindset to leverage on the job and in your personal life\u003cbr\u003e\n• Build proven, positive coaching habits by using simple tools and techniques\u003cbr\u003e\n• Inspire better results and relationships on your team\u003cbr\u003e\n• Explain the circle of consequences to gain alignment\u003cbr\u003e\n• Ask purposeful questions to ignite engagement\u003cbr\u003e\n• Involve your team to reduce the eight areas of waste to enlist ownership\u003cbr\u003e\n• Measure performance with relevant scoreboards to enhance accountability\u003cbr\u003e\n• Appreciate the people behind your employees to deepen commitment.\u003c\/p\u003e\n\n\u003cp\u003eApply The Power of Positive Coaching, and create a positive ripple effect throughout your team, your business, and your life., ISBN13: 9781260142723 ISBN10: 1260142728 Material Type: hardcover\u003c\/p\u003e","brand":"CheapBookDepot","offers":[{"title":"Default Title","offer_id":46112264519843,"sku":"CH_01-31-25_PHA_H00001ME","price":21.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/9227\/5107\/files\/71QZcWetFPL.jpg?v=1754649917"},{"product_id":"the-healthy-workplace-nudge-how-healthy-people-culture-and-buildings-lead-to-high-performance","title":"The Healthy Workplace Nudge: How Healthy People, Culture, and Buildings Lead to High Performance","description":"\u003cp\u003eDiscover how healthy buildings, culture, and people lead to high profits\u003cbr\u003e\nOrganizations and employees now spend an average of $18,000 per year per employee for health costs, a 61% increase in 10 years. Every indicator projects these costs will double before 2030. This is an unsustainable path. These costs are the tip to an even bigger iceberg, the hidden costs of time out of the office, distraction, disengagement, and turnover. The Healthy Workplace Nudge explains the findings of research on 100 large organizations that have tackled the problems of employee health costs and disengagement in five fresh ways: Well-being leads to health and high performance Wake up to the fact that 95% of traditional wellness programs fail to improve health or lower costs Behavioral economics has become a new powerful tool to nudge healthy behavior Healthy buildings are now cost effective and produce your strongest ROI to improving health Leaders who develop healthy cultures achieve sustainable high performance and employee wellbeing\u003cbr\u003e\nIn addition to proving highly effective, these approaches represent a fraction of the cost sunk into traditional wellness and engagement programs. The book explains how to create a workplace that is good for people, releases them to what they do best and enjoy most, and produces great and profitable work.\u003cbr\u003e\n• Find actionable strategies and tactics you can put into use today\u003cbr\u003e\n• Retain happy, productive talent\u003cbr\u003e\n• Cut unnecessary spending and boost your bottom line\u003cbr\u003e\n• Benefit from real-world research and proven practice If you’re a leader who cares about the health and happiness of your employees, a human resource professional, or a professional who develops, designs, builds, or outfits workplace environments to improve employee health and wellbeing, this is one book you’ll want to have on hand., ISBN13: 9781119480129 ISBN10: 1119480124 Material Type: hardcover\u003c\/p\u003e","brand":"CheapBookDepot","offers":[{"title":"Default Title","offer_id":46112297353379,"sku":"S_STR_H0000KED","price":4.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/9227\/5107\/files\/81mnn3H4BXL.jpg?v=1754650700"},{"product_id":"the-employee-experience-advantage-how-to-win-the-war-for-talent-by-giving-employees-the-workspaces-they-want-the-tools-they-need-and-a-culture-they-can-celebrate","title":"The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces they Want, the Tools they Need, and a Culture They Can Celebrate","description":"\u003cp\u003eResearch Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't\u003cbr\u003e\nRecently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now.\u003cbr\u003e\nHow can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce.\u003cbr\u003e\nBacked by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work.\u003cbr\u003e\nReaders will learn: The trends shaping employee experience How to evaluate their own employee experience using the Employee Experience Score What the world's leading organizations are doing around employee experience How to design for technology, culture, and physical spaces The role people analytics place in employee experience Frameworks for how to actually create employee experiences The role of the gig economy The future of employee experience Nine types of organizations that focus on employee experience And much more!\u003cbr\u003e\nThere is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that., ISBN13: 9781119321620 ISBN10: 111932162X Material Type: hardcover\u003c\/p\u003e","brand":"CheapBookDepot","offers":[{"title":"Default Title","offer_id":46112297779363,"sku":"NC-STR_UBD_H0000N32","price":4.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/9227\/5107\/files\/71hNKRqbuNL.jpg?v=1754650706"},{"product_id":"silos-politics-and-turf-wars-a-leadership-fable-about-destroying-the-barriers-that-turn-colleagues-into-competitors","title":"Silos, Politics and Turf Wars: A Leadership Fable About Destroying the Barriers That Turn Colleagues Into Competitors","description":"\u003cp\u003ePractical and hands-on strategies for breaking down silos and minimizing workplace politics\u003cbr\u003e\nIn yet another page-turner, New York Times best-selling author and acclaimed management expert Patrick Lencioni addresses the costly and maddening issue of silos: the barriers that create organizational politics. Silos devastate organizations, kill productivity, push good people out the door, and jeopardize the achievement of corporate goals.\u003cbr\u003e\nAs with his other books, Lencioni writes Silos, Politics, and Turf Wars as a fictional―but eerily familiar―story. The story is about Jude Cousins, an eager young management consultant struggling to launch his practice by solving one of the more universal and frustrating problems faced by his clients. Through trial and error, he develops a simple yet ground-breaking approach for helping them transform confusion and infighting into clarity and alignment.\u003cbr\u003e\nIn the book, you’ll find: Ways to recognize the devastating–and destructive–power of silos How to create an overarching thematic goal or rallying cry for your organization Strategies for employees to avoid the confusion that often accompanies working in matrix organizations\u003cbr\u003e\nPerfect for executives, managers, and other business leaders, Silos, Politics, and Turf Wars will also earn a place in the libraries of consultants and other professionals who serve organizations of all sizes., ISBN13: 9780787976385 ISBN10: 0787976385 Material Type: hardcover\u003c\/p\u003e","brand":"CheapBookDepot","offers":[{"title":"Default Title","offer_id":46124355158179,"sku":"S_STR_H0000K32","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/9227\/5107\/files\/71rIavo7ccL.jpg?v=1754805876"},{"product_id":"presence-an-exploration-of-profound-change-in-people-organizations-and-society","title":"Presence: An Exploration of Profound Change in People, Organizations, and Society","description":"\u003cp\u003ePresence is an intimate look at the development of a new theory about change and learning. In wide-ranging conversations held over a year and a half, organizational learning pioneers Peter Senge, C. Otto Scharmer, Joseph Jaworski, and Betty Sue Flowers explored the nature of transformational change—how it arises, and the fresh possibilities it offers a world dangerously out of balance. The book introduces the idea of “presence”—a concept borrowed from the natural world that the whole is entirely present in any of its parts—to the worlds of business, education, government, and leadership. Too often, the authors found, we remain stuck in old patterns of seeing and acting. By encouraging deeper levels of learning, we create an awareness of the larger whole, leading to actions that can help to shape its evolution and our future.\u003c\/p\u003e\n\n\u003cp\u003eDrawing on the wisdom and experience of 150 scientists, social leaders, and entrepreneurs, including Brian Arthur, Rupert Sheldrake, Buckminster Fuller, Lao Tzu, and Carl Jung, Presence is both revolutionary in its exploration and hopeful in its message. This astonishing and completely original work goes on to define the capabilities that underlie our ability to see, sense, and realize new possibilities—in ourselves, in our institutions and organizations, and in society itself., ISBN13: 9780385516242 ISBN10: 038551624X Material Type: hardcover\u003c\/p\u003e","brand":"CheapBookDepot","offers":[{"title":"Default Title","offer_id":46124657541283,"sku":"NC-STR_UBD_H0000R26","price":10.8,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/9227\/5107\/files\/81KVAbfaSyL.jpg?v=1754817633"},{"product_id":"nc-str_ubd_h0000tfa","title":"Who Moved My Cheese? : An Amazing Way to Deal With Change in Your Work and in Your Life","description":"\u003cp\u003eCheese is a metaphor for what you want in life - be it a good job, a loving relationship, money or possessions, health or spiritual peace of mind. And the maze is where you look for what you want - the organization you work in, or the family or community where you live. This book shows how to anticipate change, adapt quickly, enjoy the change and be ready for more, so that you suffer from less stress and enjoy more success in life., ISBN13: 9780091816971 ISBN10: 0091816971 Material Type: paperback\u003c\/p\u003e","brand":"CheapBookDepot","offers":[{"title":"Default Title","offer_id":46124707414179,"sku":"NC-STR_UBD_H0000TFA","price":7.99,"currency_code":"USD","in_stock":true}]},{"product_id":"tn_str_h00008bz","title":"Built on Values: Creating an Enviable Culture that Outperforms the Competition","description":"Most leaders know that a winning, engaged culture is the key to attracting top talent—and customers. Yet, it remains elusive how exactly to create this ideal workplace —one where everyone from the front lines to the board room knows the company’s values and feels comfortable and empowered to act on them.\nBased on Ann Rhoades’ years of experience with JetBlue, Southwest, and other companies known for their trailblazing corporate cultures, Built on Values reveals exactly how leaders can create winning environments that allow their employees and their companies to thrive. Companies that create or improve values-based cultures can become higher performers, both in customer and employee satisfaction and financial return, as proven by Rhoades’ work with JetBlue, Southwest Airlines, Disney, Loma Linda University Hospitals, Doubletree Hotels, Juniper Networks, and P.F. Chang’s China Bistros.\nBuilt on Values provides a clear blueprint for how to accomplish culture change, showing: How to exceed the expectations of employees and customers How to develop a Values Blueprint tailored to your organization’s goals and put it into action Why it's essential to hire, fire, and reward people based on values alone, and How to establish a discipline for sustaining a values-centric culture\nBuilt on Values helps companies get on the pathway to greatness by showing the exact steps for either curing an ailing company culture or creating a new one from scratch.\n\nAmazon Exclusive: Q\u0026amp;A with Ann Rhoades\nAuthor Ann Rhoades How do you define a values-based culture?\nMost companies will tell you that they have a mission statement, or a formal vision statement. To me, the best companies have a fundamental value that they have defined as an anchor for the organization. In the best airlines, for instance, integrity and, of course, safety, are important anchors that really define the organizations.\n\nKnowing that values are important, how as a leader do you actually implement them?\nLike anything else that’s worth doing, it’s worth planning, so first you assess where you are. Then figure out, do you presently have a culture you want to continue having, or are there issues that you want to change? We believe that you have to blueprint the process and then have an ongoing system for maintaining that culture once you create it. We call it values blueprinting. You sit in a room with your best employees (from every level of the organization) and make sure that the values you presently have are correct, that they differentiate your organization, and, frankly, define it as a high-performing organization. Or you determine and define other values you really want to have. But the critical part of the blueprinting is that you also define the behaviors that will support those values. That’s the piece that most organizations fail to do. When employees hear integrity is a value, they don’t know necessarily what it means in terms of their behavior. The Values Blueprint walks you through how you roll it out, how you maintain it, and how you hold people accountable for it; that’s how you develop a culture that differentiates itself from others.\n\nWhat is different about a values-based culture? What would someone notice about an organization that adopts one versus one without it?\nThe great thing about a values-based culture is that it defines everyone’s expectations. You can always rely on how you are going to be treated as a customer and what is expected of you as an employee. It comes down to consistency of performance and consistency of behavior. For instance, when I ask people to define Southwest Airlines, they will almost always define it by the behavior of employees. They talk almost invariably about how much fun they have on the Southwest flights versus flights on other airlines. That doesn’t just happen, it’s planned. Fun is one of the values at Southwest. They not only hire people who are fun, they hold people accountable for having fun, and it is one of the values of the organization and it is consistent.\n\nHow do you hire people with the same values, how do you bring people onboard who can do that?\nPast behavior is predictive of future behavior about 94 percent of the time, so if someone had integrity yesterday, he or she will likely have integrity today. When you know what behaviors you want, you can ask questions of the individual and get examples of his or her past behaviors. If these behaviors match what you have defined as the behaviors you want, then you can actually predict that the individual will be successful in the organization.\n\nCould you give an example of putting this into practice?\nWhen we were starting to build JetBlue, one of the things we looked for were people with high integrity. We interviewed an individual who was a mechanic but had not been employed for three years. And the reason was that ninety days into his first job, he was asked to sign off on an airplane that he did not feel was safe. 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Changing the Culture.\nPlay Nice - Playground Rules for Respect in the Workplace - An accessible guide to understanding what qualifies as sexual harassment and how to combat it, using the simple rules children learn on the playground.\nOne of today's most hotly discussed topics is sexual harassment in the workplace: what it looks like, how to prevent it, and what to do about it. So many people don't realize that they have been victims of sexual harassment or that they have a right to speak up and demand different treatment. Many don't realize that they are committing it, thanks certain behaviors being dismissed, forgiven, or ignored for many years when they should have been corrected long ago. 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When you finish this book, you will realize that equal rights for women is not some far-off ideal but a reality that that soon can be achieved.\" —Skip Hollandsworth, Executive Editor, Texas Monthly\n\n\"For real change to occur, it is imperative that we all start holding ourselves responsible for ensuring everyone is treated respectfully. Play Nice is a giant step in the right direction. This book should be mandatory reading for all organizations and parents.\" —Vanessa Fox\n\nCorp. VP, Chief Development Officer, Jack in the Box\n\n\"This is a must-read for any human resources executive, any woman embarking on her professional career, and any bystander (male or female) who is not sure what to do when faced with bad behavior.\" —Joel L. 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