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The Nordstrom Way: The Inside Story of Americas 1 Customer Service Company Spector, Robert and McCarthy, Patrick D
The Nordstrom Way: The Inside Story of Americas 1 Customer Service Company Spector, Robert and McCarthy, Patrick D
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NEW hardcover
The Nordstrom Way: The Inside Story of Americas 1 Customer Service Company Spector, Robert and McCarthy, Patrick D

$21.00

Advance praise for The Nordstrom WayNobody does it better than Nordstrom And this is the first thorough, closeup look at its service secrets A real winner Tom Peters President T...

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Advance praise for The Nordstrom WayNobody does it better than Nordstrom And this is the first thorough, closeup look at its service secrets A real winner Tom Peters President The Tom Peters GroupOutstanding customer service and Nordstroms are synonymous The innovative approach has allowed them to find out what the customers want and then do it Their standards of service are what we all shoot for David D Glass President and Chief Executive Office ISBN10: 0471584967 ISBN13: 9780471584964 Material Type: hardcover
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ISBN10:0471584967

ISBN13: 9780471584964

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