Customer Relations
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
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Customers for Life
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Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests
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Coaching Knock Your Socks Off Service
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Service America!: Doing Business in the New Economy
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QR Codes Kill Kittens: How to Alienate Customers, Dishearten Employees, and Drive Your Business into the Ground
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